Support & FAQs
Need help before or after buying a ToolFlowCo product? This page answers common questions about digital downloads, software requirements, product access and getting in touch.
ToolFlowCo products are practical digital business tools built with Microsoft Excel, Microsoft Access and automation. They are designed for small businesses, admin users, workshops, online sellers and independent professionals.
Digital downloads
ToolFlowCo products are digital products. No physical item is posted.
Products are currently sold through Etsy, where the checkout and download process is handled after purchase.
Software requirements
Each product requires the correct Microsoft software, such as Excel, Access or Outlook.
Please check the product page before buying to make sure the tool is suitable for your setup.
Questions before buying
If you are unsure whether a product is right for you, please contact ToolFlowCo before buying.
This is especially useful if you are unsure about software compatibility or whether a product matches your workflow.
Frequently Asked Questions
How do I receive my product?
ToolFlowCo products are sold as digital downloads through Etsy. After purchase, Etsy provides access to the download according to its digital product process.
Are these physical products?
No. ToolFlowCo products are digital files. No physical item is posted.
What software do I need?
This depends on the product. Some tools require Microsoft Excel, some require Microsoft Access, and some are designed for Microsoft Outlook workflows. Please check the product page before buying.
Do the tools work on Mac?
Some products may not be suitable for Mac users, especially tools built with Microsoft Access or Windows-based Outlook workflows. If you use a Mac, please check the product requirements carefully or contact ToolFlowCo before buying.
Do I need advanced Excel, Access or Outlook knowledge?
The tools are designed to be practical and straightforward, but basic confidence opening files and using the relevant Microsoft software is recommended.
Can I customise the tools?
Some tools may be editable depending on the file type and your software knowledge. However, ready-made products are not the same as fully custom-built systems.
Can I request a custom version?
Yes. ToolFlowCo may be able to help with custom Microsoft Access databases, Excel tools, workflow improvements and small automation projects. Please use the contact page to explain what you need.
What if I am unsure which product I need?
Please contact ToolFlowCo before buying. A short message about your business task, software setup and what you are trying to organise can help confirm whether a product is suitable.
Where can I buy the products?
Products are currently sold through Etsy. Each product page includes a button linking to the relevant Etsy listing.
Product requirements
Before buying, check that you have the correct software for the product you want to use.
| Product | Software required | Best suited to |
|---|---|---|
| Business Management System | Microsoft Access | Windows users managing business records |
| Excel Inventory Management System | Microsoft Excel | Small businesses tracking stock and inventory |
| Outlook Attachment Extractor | Microsoft Outlook | Users saving and organising email attachments |
If you are not sure whether your software is suitable, please contact ToolFlowCo before buying.
Still need help?
If you have a question about a product, software requirements or a possible custom tool, send a message through the contact page.
Please include the product name, the Microsoft software you use and a short explanation of what you need help with.
ToolFlowCo
Practical Excel, Access and automation tools designed to help businesses improve organisation, reduce manual administration and work more efficiently.
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