ToolFlowCo product support

Use Etsy in a web browser, sign in to the account used for the purchase, open Purchases and select Download Files after payment is confirmed. For a guest purchase, use the link in the receipt email. Extract the ZIP before opening the supplied files. Etsy download instructions.

Check that you are using the desktop software specified on the product page, not a converted file or Excel Online. Extract the complete download, retain an untouched copy and follow the supplied security instructions for a trusted file. Do not enable all macros globally or bypass your organisation's security policy. Send the exact error and your Excel version when requesting support.

Check the Windows/Access requirements and the complete extracted download. Record the exact error, Access edition and 32-bit or 64-bit version. Do not assume every database supports Access Runtime or both architectures. Ask which combinations have been tested for the product. Access 2016 is out of Microsoft support; an old minimum-version label is not a recommendation for a supported environment. Microsoft lifecycle information.

The current Outlook workbook requirements specify desktop Excel and Classic Outlook for Windows. New Outlook, Outlook on the web, Mac and mobile are not the specified automation environment. Check the installed edition and organisational automation permissions before running the tool.

Use your own copy of the supplied files and follow that product's setup guide. Check the Google account, required permissions and any Apps Script deployment step. Do not make business data public as a workaround or grant permissions you do not understand. Provide the exact error and the setup step where it occurs, without sharing credentials.

Do not infer concurrent editing from browser access or support for several sites. Describe the users, network, devices and workflow before purchase so the specific product can be checked.

Check the product's included-file list, Etsy description and supplied licence. Do not assume custom development, data migration, training, unlimited users or lifetime updates are included. Ask for clarification before purchasing.

Include the product name, order number when relevant, software/version, steps followed and exact error. Remove personal or customer information from screenshots. Do not send passwords, licence keys or payment-card information.