Privacy Policy

Last updated: 17 July 2026

Who we are

ToolFlowCo is a digital tools business creating ready-made business admin tools and templates.

Business/trading name: ToolFlowCo. Email: contact@toolflowco.co.uk. If you purchase through Etsy, Etsy also processes information relating to your account, checkout, order, payment and download access. Etsy’s own privacy policy and marketplace terms may also apply.

What personal information we collect

ToolFlowCo may collect your name, email address, the message you send, product names, order details, Etsy order information if you contact ToolFlowCo about a purchase, information about your software setup if you include it, and basic website usage information if analytics or server logs are used.

Please do not send passwords, sensitive business records, private customer data, financial account details or confidential files unless specifically requested and agreed.

How we use your information

ToolFlowCo may use personal information to reply to enquiries, answer pre-purchase questions, provide reasonable product support, help resolve download or product-use issues, keep support records, improve website pages and products, maintain business records and comply with legal obligations.

Lawful bases for using personal information

Depending on the situation, ToolFlowCo may rely on contract, legitimate interests, legal obligation or consent as the lawful basis for using personal information.

Contact forms and support messages

When you use the contact form or email ToolFlowCo, the information you provide is used to respond to your enquiry and keep a reasonable support record. Please only share the information needed to explain your question or issue.

Etsy purchases

ToolFlowCo products are currently sold through Etsy. Etsy handles checkout, payment, order processing and download access. ToolFlowCo may receive information needed to provide product support, answer questions, check an order or help resolve a problem.

Cookies and analytics

This website may use cookies or similar technologies to make the website work, improve performance, understand website usage or support embedded and linked services. For more information, read the Cookie Notice.

Who we share information with

ToolFlowCo does not sell personal information. Information may be shared where needed with website hosting providers, email or contact form providers, Etsy, analytics providers if used, professional advisers or authorities where required by law.

How long we keep information

ToolFlowCo keeps personal information only for as long as needed to respond, maintain support records, meet business or legal obligations and improve the service.

Your rights and complaints

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information, and to withdraw consent where consent is the lawful basis. To make a request, contact contact@toolflowco.co.uk. You also have the right to complain to the UK Information Commissioner’s Office.

Updates to this policy

This Privacy Policy may be updated from time to time. The latest version will be available on this page.